Frequently Asked Questions

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LMH is a tele-psychiatric mental health platform that is dedicated to providing individuals easy access to high quality mental healthcare. We strive to provide our clients with ongoing, cost effective, comprehensive and convenient access to online mental healthcare and medication management, if needed.

Currently, we are licensed to serve residents of California, but we are working on expanding.

1. Complete our online intake assessment to help us understand your symptoms. Please answer honestly to the best of your knowledge. Your answers will be evaluated to make sure you are a fit for our services.

2. If you are a fit, you will be able to secure an initial consultation with one of our expert mental health providers. Your appointment will be confirmed after all necessary information have been obtained. Before your reservation is confirmed, you will need to provide insurance information (if applicable) and  images of your government-issued picture ID. The visit will be conducted via a secure online video platform.

3. During the first visit, your provider will work with you to determine which treatment, if any, is appropriate. 

4. If you are prescribed medication, it will sent electronically to your local pharmacy of choice. 

For individuals ages 18 and older who are residents of California, we treat most mental health related conditions such as Anxiety, Depression, ADHD,  Adjustment Disorders, Bipolar disorder, PTSD,  Insomnia and other Mood disorders.

We do not treat conditions we consider to be complex via this platform, because they will require more significant support than we currently offer at this time.

Initial consultations cost $250.

Medication management and follow-up appointments cost $125 per appointment. No membership required.

Medication management and therapy, cost $250 per appointment.

Please see 'our policies' for a full list of our fees.

We accept debit and credit card payments. When you sign up, you will provide your card number, which we will store for any future visits. Payment is due in full at time of service.

Yes! we are currently in network with Anthem Blue Cross, Aetna, Cigna, Optum-United Healthcare, Beacon, MHN-HealthNet, TriCare, GEHA, Humana, and Multiplan. 

Your provider will need an unexpired government issued photo ID to confirm your identity and date of birth before you can be treated via telemedicine.

You may reschedule or cancel your appointment up to 24 hours before the appointment time. You will be charged a fee if cancellation or rescheduling happened less than 24 hours before the start of the appointment. Your provider needs to prepare for your appointment so this policy is to respect their time.  

Tardiness impacts the clinician’s abilities to properly consult and evaluate you. Please arrive 10 minutes before your scheduled appointment to allow for check-in. If you are late for your appointment, your provider will either schedule a second appointment to finish or they may have to reschedule completely. You will be responsible for the full cost of each appointment, including the original appointment. In consideration of other clients, sessions cannot be extended for late arrivals. 

There will be an $80 charge for no-shows. We send reminders through email and texts. You may reach out anytime to our support team at support@levitatementalhealth.com for further assistance. 

You may request a refund up to 24 hours before your appointment by cancelling your appointment. We do not offer refunds after you have consulted with a provider.